UK

Normal free delivery time 2-3 days. When your order leaves our warehouse we will send you an email together with the tracking number.

DPD Next business day delivery is available for an additional fee of £9.95 at checkout. Orders must be placed before 2pm to be received the next business day. Please note that shipping fee's are non-refundable.

EUROPE

Normal delivery time is 3-6 working days. When your order leaves our warehouse we will send you an email together with the tracking number.

Outside of EUROPE

Normal delivery time is 4-8 working days. When your order leaves our warehouse we will send you an email together with the tracking number.

Our couriers deliver during normal business working hours and require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.

Taxes and Duties

Any charges on a package must be paid by the person receiving the package. Molont has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary greatly from country to country. In order to be sure of the current changes, please take contact with your local customs office.

Risk of Loss and shipping delays:

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, MOLONT LTD. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when MOLONT LTD. delivers these items to the carrier.

Returns

Please do not ship any items directly to our warehouse without the proper shipping label provided by us as we will not be able to process your return. Costs associated with the return of orders are the responsibility of the customer. Please indicate that this is a return on the Commercial Invoice to avoid further taxes and duties.

Free exchanges (UK only)

If you wish to make an exchange, we will cover the return and shipping costs of your new pair. This is limited to one exchange per order. 

How to begin? 

Please click the link below and follow the instructions. https://360.postco.co/molont.

To get started with your exchange or return, you will need to:

Provide your email address

Provide your order number (this can be found in your order confirmation email)Select the item(s) you wish to return and the reason for the return.

If you cannot find your order number, please get in touch with a member of our customer support team at support@molont.com and will they will be able to assist you. 

Please note that a member of our team will need to review your return request after its submission. If your return meets our criteria, a shipping label will be emailed to you. You will then be able to send your item(s) back to us via any DPD drop off point. It is important to ensure that your return is carefully and securely packaged in order to prevent any damage from occurring to the item(s) in transit.

Once we have received your return, we will inspect and process the return in line with our Returns Policy. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Any refunds will be processed using the same method used for the initial transaction. Please allow up to seven working days for the refund to be processed.

This returns policy does not affect your statutory rights.

Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or visible wear), and in their original packaging. Your return request must be submitted within 14 days of receiving your original order.

For international exchanges, we will issue you store credit upon receiving your original order.

We try to be as fair and accommodating as possible, but reserve the right to refuse returns that do not meet these criteria.

Please Note: Refunds to credit/debit cards and PayPal we deduct £4 to cover handling and restocking costs.

Defects/Flaws:

If you experience any material or craftsmanship flaw, please send us an email at support@molont.com so that our team can help you.

What if I refuse my order?

Orders that have been refused by the receiver, failed attempted delivery or have not been collected from the access point in time, will be charged with a return fee. The fee is £20 for domestic shipments and £45 for international shipments.

Risk of Loss:

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, MOLONT LTD. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when MOLONT LTD. delivers these items to the carrier.

At Molont, we understand the importance of the perfect fit when it comes to your footwear. That's why we're proud to introduce our exclusive "Fit Guarantee" program, designed with your convenience in mind.

What is the Fit Guarantee?

Our Fit Guarantee program allows you to try our exceptional shoes from the comfort of your own home, without any fuss or worry. We want to make sure you're completely satisfied with your purchase, so here's what you can expect:

1. Free Shipping: We offer free shipping on your initial order, so you can get your hands on the perfect pair of Molont shoes without any extra cost.

2. Try Before You Commit: Once your Molont shoes arrive, you can try them on at your leisure. Walk around, assess the fit, and make sure they meet your expectations.

3. Hassle-Free Exchanges (Within the UK): If, for any reason, the fit isn't quite right, don't worry. We offer hassle-free exchanges within the UK. You can request an exchange right from your doorstep. We'll arrange a collection via Royal Mail, ensuring a seamless and effortless process.

4. Your Perfect Fit: With our Fit Guarantee, we're dedicated to ensuring that you have the perfect fit. Whether it's a different size or style, we're here to make sure you're completely satisfied.

At Molont, we believe that the perfect pair of shoes shouldn't be a compromise. With our Fit Guarantee program, you can enjoy the convenience of trying on our exquisite footwear in your own space, knowing that we've got you covered for any adjustments needed within the UK. We're committed to making your footwear experience as comfortable as our shoes.

Discover your perfect fit with Molont today.

We may be able to cancel your order if it has not already been dispatched, to do so please contact us at returns@molont.com. If your order has already been dispatched or delivered, then you’ll need to follow our returns procedure in the event of any unwanted products.

Once your order is shipped you will receive an email with an online tracking number.

After placing your order you will receive an order confirmation email within a few minutes. Does the e-mail not appear in your inbox please check your junk or spam folders. Please check the order confirmation and contact our customer services if you see any errors. You can also see the details of your order by logging into your account.

At Molont, we always strive to provide our customers with the highest level of service and we understand the importance of timely deliveries. However, please note that pre-orders may be subject to delays due to various reasons beyond our control. We will always do our best to communicate any delays or changes in expected delivery dates to you as soon as possible. We appreciate your understanding and if you have any questions or concerns, please don't hesitate to contact us.

All matters in relation to your access to www.molont.com (referred as MOLONT), purchase of leather shoes and accessories from the online store and/or use of forums, social media platforms, mobile apps, and related services (referred as the Service) being offered on this website or the websites of its collaborating partners, subsidiaries, affiliates, licensees and service providers will be governed by these terms and conditions. If you are not comfortable with this agreement, you may stop your access to this website and discontinue the Service.

Accessing this website or using the Service being offered on this website shall be deemed as your consent to enter a legally binding agreement with MOLONT LTD. Clicking I Agree or related syntaxes on any part of this website or interface of your device shall be equivalent to your physical signature and bind you to these terms and conditions.

When you enter this agreement, it shall be deemed that you are at least 18 years old and otherwise qualified to enter a legally binding agreement, and if you are not, accessing this website or using the Service under the supervision and guidance of your legal guardians who shall enter this agreement on your behalf. However, minors of less than 13 years of age are not allowed to access this website/service.

Access to this website/service shall be voluntary, but you may be required to register and maintain your account on this website. It shall be your responsibility to maintain the confidentiality of your account. You will be responsible for all activities that may take place under your credentials.

When you register on this website or subscribe to any service being offered on this website, you may be required to provide your profile information like name, contact number, billing address and credit card details. Your personal information is collected solely for ensuring a hassle-free shopping experience on the service.

Privacy Policy

MOLONT LTD reserves a right to share your personal information with its collaborating partners or third parties, as determined by it. However, all sharing or disclosure of personal information shall take place according to the Privacy Statement, which is a part of this agreement.

We may use cookies or other automated tools and techniques to collect user data on this website. Please refer our Privacy Policy to understand how we protect your personal information on this website.

MOLONT may monetize this website by using Google AdSense or other third party services that may be using cookies, web beacons, and other technologies to collect personal information as a result of ad serving on the website.

Security

We have implemented every feasible safeguard to protect your privacy on this website. We have collaborated with a highly credible payment processor and all transactions are being secured by industry-standard SSL encryption.

However, it shall be your responsibility to maintain the confidentiality of your login information. You have to bear all the risks that may be involved in accessing the website or using the Service over the Internet. Your personal information may be transmitted and stored in a different country where cyber laws may be less stringent in your home country. MOLONT shall not be liable for any loss, damage, claims or consequences that may arise due to international transmission of data, ethical /unethical hacking, and unauthorised access or misuse of your account.

Prohibitions

You may use the website for lawful purposes only. Violating any local, state or federal laws, or infringing other’s rights on this website shall be strictly prohibited.

Copyright and Trademarks

All content, including the texts, pictures, graphics, descriptions, page headers, presentations, logos, icons, trademarks, service marks, applications, and associated service names are owned by MOLONT LTD and its collaborating service providers, fully protected by the copyright and trademark laws in the U.K. and related international conventions.

You should have a right to download a single copy of shared content for personal and non-commercial use, but nothing in this agreement shall grant you any rights to edit, copy, reproduce, transfer or redistribute the accessed / downloaded content for selling, leasing, republishing, creating derivative work or utilising it in any manner without obtaining a prior consent from MOLONT.

You are not allowed to alter the sequences of any texts, pictures, presentations or illustrations in the accessed / downloaded content or remove the copyrights, trademarks or relevant proprietary rights notice from such content.

Pricing and Availability

MOLONT LTD reserves a right to edit or modify the price of its products at any time and in its sole discretion. We will ensure that quoted price on this website is always accurate and error-free, but if we discover that the price of any product has been wrongly quoted due to any error or omission, we may correct the quoted price regardless of your booking status. However, when the price of a booked item is changed, you will get the option of reconfirming or cancelling your order.

The quoted price shall be inclusive of applicable VAT in the U.K., but you will have to pay all the fees, duties, levies and charges that may be applicable to your purchase.

The confirmation of your order shall be subject to the available stocks. Acknowledgment of your booking doesn’t amount a confirmation of your order. Your order shall be deemed confirmed only when the payment instrument is charged and consignment dispatched.

Delivery of your consignment may be delayed in certain circumstances. MOLONT LTD shall not be liable for any delays in your consignment due to a force majeure event or otherwise.

MOLONT LTD reserves a right to offer certain discounts or promotional codes as per the process and procedures mentioned on the website.

Can I change/cancel an order?

We may be able to cancel your order if it has not already been dispatched, to do so please contact us at returns@molont.com. If your order has already been dispatched or delivered, then you’ll need to follow our returns procedure in the event of any unwanted products

Returns

Customers have have 14 days from the delivery date to return items. You must enclose the original packaging and the shoes cannot be used when returned. Fill in the return slip provided with your goods and send your parcel to the address below. You are responsible for the cost of returning the items. However for defective or incorrect products, please contact support@molont.com we will arrange a free return for you.

Third Party Websites

This website may include links/ads to third party websites. These links to third party content/websites provide useful information, but we don’t claim that third party content, product, service, views, reviews, suggestion, recommendations or information will be accurate, reliable, authentic, or suitable from your perspective. We don’t have any control over the third party websites and their services.

You may link to the home page of this website, but refrain from linking to other pages unless you are authorised to do so. You should ensure that you are not violating any laws, fair usage policy, proprietary rights, and recommended procedures by linking to this website.

Indemnity

You shall indemnify MOLONT LTD and hold its subsidiaries, affiliates, service providers, licensees, executives and employees harmless against all losses, damages, claims or consequences, including but not limited to administrative or legal expenses that may arise in relation to:

Your violation of this agreement or applicable lawsYour violation of third party rightsYour ability or inability to use the serviceYour use or misuse of the forums, social media platforms, applications and other resources being offered on this website.Disclaimer of Warranties

Subject to the applicable laws, MOLONT LTD disclaims all warranties and representation to the maximum extent permissible under the laws. Nothing on this website shall create any kind of warranty or representation, including but not limited to reliability, availability, suitability, merchantability of products, and non-infringement of titles or other proprietary rights unless it has been specifically mentioned in this agreement. You should acknowledge that:

All views, reviews, descriptions, presentations, advice, suggestion, or recommendation are being provided as it is and for information purpose only. The images of leather shoes and accessories may slightly differ than the actual products.Nothing on this website shall be taken as any kinds of guarantee or representation that errors and omissions will be quickly corrected, interruptions will be promptly restored, and the accessed/downloaded content will be free from harmful viruses or malicious codes.Nothing on this website shall be taken as any kinds of warranty or representation regarding the accuracy, reliability, timeliness, completeness, suitability and availability of information, product or services being offered on the website.

Unless otherwise mentioned in this agreement, third-party logos, trademarks, and service marks that have been featured on this website are not associated, linked or affiliated to MOLONT. Such logos, trademarks, and service marks are exclusive properties of their respective owners/collaborating service providers. Featuring/publishing third-party logos, trademarks and service marks on this website doesn’t mean that we are endorsing / recommending their products.

MOLONT LTD shall not be liable for any direct, indirect, minor, major, exemplary or special damages, including but not limited to financial loss, low profits, loss of goodwill, data, credibility or other intangible losses that may arise due to your ability or inability to use the products, services, information or other resources being offered on this website, or any negligence of duty, breach of contract, tort, strict liability or otherwise, on parts of MOLONT and its service providers.

In some jurisdictions, the limitation of liabilities may not apply. In such jurisdictions, the total liabilities of MOLONT LTD should be limited to a replacement / repair of the purchased product and in no case exceed beyond the amount that you might have paid for purchasing the product. However, nothing in this agreement will limit our liability for death or personal injury that may result due to any fraudulent misrepresentation or negligence by MOLONT or its service providers.

Severability and Waiver

The terms and conditions of this agreement shall be severable. If any provision of this agreement becomes redundant or declared void by the courts, new provisions in the true spirit of this agreement will replace the impugned sections, and the remaining provisions will remain unaffected.

If MOLONT LTD is unable to enforce a strict compliance of this agreement or decides to ignore any non-compliance in light of certain circumstances, it shall never amount to a waiver of its legal rights against any subsequent violations.

Dispute Resolution

The parties to this agreement shall consent to resolve all their disputes through mutual negotiations. MOLONT LTD will implement a complaint handling procedure and the users will be allowed to register a complaint at any time.

Governing Law and Jurisdiction

These terms and conditions shall be interpreted according to the laws of the U.K. and the parties to this agreement shall submit before the non-exclusive jurisdiction of the English courts.

Entire Agreement

These terms and conditions shall be part of your entire agreement with MOLONT LTD, including the Privacy Policy, User Licenses and additional agreements that you enter for using certain premium features/services being offered on the website.Changes in this Agreement

MOLONT LTD reserves a right to edit, modify or replace this agreement at any time and in its sole discretion. Continued use of this website / service after such modifications shall be deemed as your consent to accept the modified agreement.

MOLONT LTD reserves a right to share your personal information with its collaborating partners or third parties, as determined by it. However, all sharing or disclosure of personal information shall take place according to the Privacy Statement, which is a part of this agreement.

We may use cookies or other automated tools and techniques to collect user data on this website. Please refer our Privacy Policy to understand how we protect your personal information on this website.

 MOLONT LTD may monetise this website by using Google AdSense or other third party services that may be using cookies, web beacons, and other technologies to collect personal information as a result of ad serving on the website.

Collection and use of personal information

MOLONT LTD collects and uses your personal information to operate its website(s) and deliver the services you have requested.

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.

MOLONT LTD uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, MOLONT LTD news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

Remember what is in your shopping basket

Remember where you are in the order process

Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously)

Children Under Thirteen

MOLONT LTD does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.