Customer Care

How can we help?

Find answers below, or email support@molont.com — we respond within one working day.

My Order

How do I track my order?

Once your order ships you will receive an email with a tracking number.

I haven't received an order confirmation email

Confirmation emails are sent within a few minutes. Please check your junk folder.

Can I cancel my order?

Email support@molont.com as soon as possible. If your order has shipped, please follow our returns procedure.

Can I change my delivery address?

Email support@molont.com immediately after placing your order.

How do I know what size to order?

Molont shoes are built on a standard UK last. Most customers take their regular size. If you are between sizes, go up.

What is the Fit Guarantee?

We offer free exchanges within the UK so you can try the fit at home with no risk.

I'm still unsure about sizing — can you help?

Yes. Email support@molont.com before placing your order.

How long does made to order take?

8 weeks from confirmation.

Can I return or exchange a made to order pair?

Made to order pairs are non-refundable as each pair is produced specifically for you.

Can I specify my own measurements?

Yes. Email support@molont.com if you need guidance.

How do I care for my Molonts?

Wipe with a damp cloth after wearing. Apply leather conditioner every few months. Use cedar shoe trees between wears.

Can the sole be replaced?

Yes. The vulcanised rubber sole can be replaced by any good cobbler.